The Return Policy

7.6.  The Return policy

7.6.1. The Customer may return the products purchased by means of a Contract, in the following situations:
– 7.6.1.1. The packages are severely damaged;
– 7.6.1.2. The products were delivered / invoiced incorrectly;
– 7.6.1.3. The products have manufacturing flaws;
– 7.6.1.4 The products arrived in other types than the ones ordered by the Customer;
– 7.6.1.5. “The consumer has the right to notify the seller, in writing, about his/her desire to cancel the purchase, without penalties and without invoking a reason, within 14 calendar days since the reception of the product.” Also, according to art. 7 para. 7 para. 1 of G.O. 130/2000, the Customer has the right to unilaterally terminate the distance contract, in 14 calendar days since the reception of the product (s), without penalties and without invoking a reason. In this case, the direct expenses for returning the products, according to the law, shall be the Customer’s responsibility.

7.6.2. The Customer undertakes to notify The Company about his / her intention to return the purchased products by any means of written communication (e-mail/fax/etc.) in maximum 14 calendar days since the reception of the products and / or services.

7.6.3. The Customer who notified The Company according to art. 7.6.2, must make sure that the products he / she referred to are returned in maximum 14 calendar days; otherwise, The Company, considering the request ungrounded / invalid, may refuse the return.

7.6.4. The Customer shall not be able to return the purchased products and / or shall not claim any damages / indemnities, in the following situations:
7.6.4.1. In case of replacement of the purchased product with another product with other specifications or of a different type, except for the case stipulated in art. 7.6.1.4.
7.6.4.2. In case the return request for any of the situations set forth in art. 7.6.1, has the sending date after the period of 14 calendar days set forth in art. 7.6.2, calculated from the business day following the date of contract execution.
7.6.4.3. In case a product is returned for any reason set forth in art. 7.6.1 and the returned product is not in the same condition in which it was delivered, (in the original package, with all the labels intact and all the accompanying documents).

7.6.5. In case the counter value of the product is reimbursed, it shall be done in at most 14 calendar days since the confirmation of the return.

7.6.6. If the product was replaced with another one with the newly ordered  type, according to 7.6.1.3, the replacement shall be done under the terms and limitations of a normal order.

7.6.7. In case the Customer has returned a product according to the provisions of art. 7.6.1.3, and The Company does not have an adequate product for replacement, the latter shall offer the customer the counter value of the product according to art. 7.6.5.

7.6.8. The counter value of the additional services including, but not limited to the transportation of the products, paid by the customer, shall not be reimbursed.

7.6.9. In all the cases, the expenses incurred for returning / re-dispatching shall be paid by the customer, except for the situations presented under art. 7.6.1.1; 7.6.1.2; 7.6.1.3, as well as in case of lack of conformity under 7.6.1., in which case The Company shall pay the counter value of transportation. Also, in case of delivering unordered product (s), according to chap. 7, the return expenses shall be the responsibility of The Company.