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Product Warranty

7.5. The product warranty and quality

7.5.1. Each product sold by The Company on the site www.baby-nooq.com has a warranty period mentioned in the product warranty certificate, represented by the purchase invoice, which shall ensure all the rights guaranteed by the law (Law 449/2003, G.O. 21/1992, republished). Please, for further complaints, keep the invoice which accompanies the delivery. Clear details about the specific features of each product are provided on the product presentation page.

According to art. 11 of Law 449/2003, each Customer may request, for lack of conformity, the repair or replacement of the product, if in stock, or the return of its counter value.

7.5.2. In case The Company cannot fulfil the contract because of product unavailability, it shall inform the Customer of such unavailability as at the date The Company becomes aware of such case. If the product has already been paid by the Customer, the amounts paid shall be reimbursed by The Company in maximum 14 (fourteen) calendar days, according to art. 11 para. of Law 130/2000 on the execution of distance contracts.

In case of a delay in the delivery term indicated in art. 7.4.2, The Company shall inform the Customer by e-mail and shall agree with the latter as to the extension of the delivery term, with a period which shall not exceed the delivery term originally stipulated. If, within the newly agreed period, the product is not available for delivery, the Customer may request termination of the distance contract and cancellation of the order. As from the date of notification, the Customer has 3 business days to express his / her option regarding the ordered product. Lack of an answer from the Customer within the specified period shall be considered to be a tacit acceptance of the extension of the delivery period. In all cases in which the Customer expresses the written option of terminating the contract and cancelling the order, if the product has already been paid, The Company shall return the amounts paid in accordance with art. 7.5.2.

Any remedy may not exceed 21 (twentyone) calendar days from the date on which the Consumer brought the lack of conformity to the attention of The Company. Damage to the products such as: scratches, stains or ruptures which were not notified to The Company; when the product was received by the Consumer, for warranty purposes, shall not be covered by the warranty. Unauthorized interventions on the product, non-observance of maintenance and cleaning instructions, and its use in circumstances other than those for which it was designed, shall lead to the cancellation of the warranty.

IMPORTANT:

The composition, care instructions and the pictograms containing cleaning and maintenance instructions for your product can be found either on the inside label or the cardboard label attached to it, or in the description of the products on the dedicated page at  www.baby-nooq.com. These are specific instructions for your product and you must refer to and observe them for warranty reasons. Please, refer to the pictogram specifications in order to identify the maintenance / cleaning methods which are specific to each type of product.

The Company; cannot be held responsible in any way, and the warranty is not applicable in case of flaws caused by various causes, such as:

    • repair or alteration by unauthorized persons;

    • a cleaning / washing / maintenance process which does not comply with the product specific instructions indicated above;

    • discoloration as a result of exposure to sunlight or other strong heat sources;

    • product storage or use in humidity conditions;

    • use in improper, incorrect conditions by the consumer, other than those for which the product was designed;

    • the usual  usage of the product.

Use and Maintenance Instructions for Clothes:

The products must be washed or cleaned as instructed on the inside label. Only detergents that comply with the quality standards required by EU legislation on the safety of these products shall be used for washing the product. Do not use industrial cleaning products for washing or cleaning, as they can irreversibly damage the quality of the material. Please, observe the temperature recommendations on the label. Do not dry the product by placing it directly on heat sources (electric radiators, stoves, etc.). Protect the product from objects which could cause ruptures, grains, scratches, burns, perforations or any other physical actions which may cause damages. The Company does not assume liability for damages caused by third parties such as the companies providing professional cleaning services.

ATTENTION!

Do not remove the labels from the product! Absence of the labels leads to invalidation of the warranty. The name, model, product code, date of purchase, price and address are found on the accompanying invoice. The original invoice must be returned with the product in order to settle the complaints.

MAINTENANCE INSTRUCTIONS SYMBOLS FOR  PRODUCTS